For your convenience, Chorus Communications has compiled a list of frequently asked question... and the answers.

Have a question? We've compiled some of the more common ones. Look here for the answer, and if you don't find the information you need, please contact Chorus Communications Support at support@choruscommunications.com or call 215.922.1862.

Customer FAQs
Do I receive a bill from Chorus Communications or from my carriers?
To simplify the payment process, carriers will bill you directly for their services. You will never make any payments to Chorus — either for your phone services or for or for our telecommunication consultation.

How does Chorus Communications get paid?
As we mentioned before, you will never make any payments to Chorus — either for your phone services or for or for our telecommunication consultation. We work on your behalf to get you the best pricing and service available through our wide network of carriers and service providers. In the end, Chorus gets paid directly by these vendors.

If I have a dispute on my bill or with a carrier, who do I call?
Chorus always recommends calling your carrier immediately, but remember, we are here for you as your advocate. If you feel you are not getting results with your carrier, contact your Chorus Sales Agent or our Support Center for additional help.

What exactly is a "T-1" line?
A T-1 line is a digital transmission link with a capacity of 1.544 Mbps (1,544,000 bits per second). T1 lines use copper wire and span distances within and between major metropolitan areas.

Agent FAQs
How do I become a Chorus Communications Agent?
We welcome the opportunity to talk to interested individuals about becoming a Chorus Communications Agent Partner. Simply call or email our main office to discuss this opportunity. If we are in agreement that this is a good fit forboth parties, an agent agreement will then be sent to you for review and signature. Please feel free to call us for more information at 215.922.1862.

Does Chorus Communications have a direct sales force?
Yes, Chorus has several direct sales agents representing our company, but mostly, we are represented by a network of independent telecom agents.

Does Chorus Communications have their own network?
No, we are not a carrier. Chorus is a communications consulting firm that offers price and service solutions to our clients by utilizing the networks of major carriers for all local, long distance and data services.

Does Chorus have an online system for tracking orders, customer history, etc?
Chorus' has developed an online tracking system for our agents allowing them complete transparency with regards to their customer accounts. With one easy point of access, our agents can check account status, track orders, view client reports and of course keep track of commissions. Additionally, agents can view and track their accounts online through the our main carriers' individual tracking systems.

Where can I sell Chorus products and services?
Chorus Communications' long distance, data, and enhanced services are available to customers throughout the U.S. and abroad. Please contact us regarding your specific needs, and we will find the best available providers from our ever-growing roster of carriers and hardware vendors.

Frequently Asked Questions  |  Contacting Chorus

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Internet telephony products are the lastest craze in phone service and technology. Even if you don't know exactly what this is, you've definitely heard the terms "Voice Over IP" or "VOIP" in the news or in conversation.

In basic terms, Voice Over Internet Protocol (VOIP or Voice Over IP for short) refers to a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls

With VOIP, businesses can completely bypass the per minute charges of the local and long distance phone companies and have greater live call communications coverage. VOIP is a great option for multi-location companies.

It is Chorus Communications opinion that this technology is in its infancy and will only grow in prominance over the next five years. Even if the time is not right now for your business to make the leap to VOIP, that time will come in the not-so-distant future.

If you would like to be kept in the "know" on a wide range of telecom related issues, please click on the link below to add yourself to our quarterly email newsletter via The Marketing Co-op.